Returns & Exchanges

Return Policy
We want you to love your purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery. Items must be in new, unworn condition with original packaging and tags attached.

How to Start a Return

  1. Visit our Returns Center at shopcampusboots.com/returns
  2. Enter your order number and email address
  3. Select the items you wish to return
  4. Choose your return reason
  5. Print your prepaid shipping label

Return Processing Time
Please allow 7-10 business days for your return to be processed once we receive it. You will receive an email confirmation when your return is complete.

Return Methods

  • Prepaid Label: Use our prepaid return label for $7.95 deducted from your refund
  • Free Return: Free returns are available for store credit
  • In-Store: Returns can be made at any retail location

Refund Information

  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable
  • Sale items are eligible for store credit only
  • Gift cards are non-refundable

Exchange Process
For exchanges:

  1. Initiate a return for the original item
  2. Place a new order for the desired item
  3. We recommend placing your new order before returning the original to ensure size availability

Non-Returnable Items
The following items cannot be returned:

  • Final sale items
  • Worn or damaged products
  • Items without original tags
  • Personalized merchandise
  • Gift cards

International Returns
International customers are responsible for:

  • Return shipping costs
  • Customs fees and import duties
  • Original shipping charges are non-refundable

Damaged or Defective Items
If you receive a damaged or defective item:

  1. Contact us within 7 days of delivery
  2. Provide photos of the damage
  3. We will send a replacement immediately

Return Exceptions

  • Shoes must be tried on indoors
  • Leather goods must be unused
  • All original packaging must be included

Return Status
Track your return status through our Returns Center. You will receive email updates at key stages of the return process.

Special Circumstances
For returns after 30 days, please contact customer service through our website. We may accept late returns for store credit.

For complete return instructions or to start your return, please visit our Returns Center at shopcampusboots.com/returns.